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Privacy Policy

TrueServe Property Care
(Trading name of Badham Developments)

1. INTRODUCTION
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1.1 Badham Developments, trading as TrueServe Property Care ("we", "our", "us"), is committed to protecting and respecting your privacy.

1.2 This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website at www.trueserveproperty.co.uk.

1.3 For the purposes of data protection legislation, we are the data controller responsible for your personal information.

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2. INFORMATION WE COLLECT

 

2.1 Personal Information You Provide:

  • a) Contact details (name, address, telephone number, email address)

  • b) Property details and access information

  • c) Payment and billing information

  • d) Service requirements and preferences

  • e) Communications with us (emails, phone calls, messages)

  • f) Feedback and reviews

2.2 Information We Collect Automatically:

  • a) Website usage data (IP address, browser type, pages visited)

  • b) Cookies and similar tracking technologies

  • c) Device information and location data (where permitted)

  • d) Service delivery information (appointment times, completion status)

2.2 Information from Third Parties:

  • a) Property agents or landlords (where you are a tenant)

  • b) Payment processors

  • c) Credit reference agencies (where applicable)

  • d) Public records and directories

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3. HOW WE USE YOUR INFORMATION

 

3.1 Legal Basis for Processing: We process your personal information based on:

  • a) Contractual necessity (to provide our services)

  • b) Legitimate interests (to improve our services and communicate with you)

  • c) Legal obligations (for tax and regulatory compliance)

  • d) Your consent (for marketing communications)

3.2 Purposes of Processing:

  • a) Providing property maintenance and repair services

  • b) Processing payments and managing accounts

  • c) Communicating about appointments and service delivery

  • d) Improving our services and website functionality

  • e) Marketing our services (with your consent)

  • f) Complying with legal and regulatory obligations

  • g) Protecting our business interests and preventing fraud

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4. SHARING YOUR INFORMATION

 

4.1 We may share your information with:

  • a) Our employees, contractors, and subcontractors (on a need-to-know basis)

  • b) Payment processors and financial institutions

  • c) Professional advisers (lawyers, accountants, insurers)

  • d) Regulatory bodies and law enforcement (where required)

  • e) Property owners/agents (where you are a tenant)

  • f) Service partners (with your consent)

4.2 We will not:

  • a) Sell your personal information to third parties

  • b) Share your information for third-party marketing without consent

  • c) Transfer information outside the UK without appropriate safeguards

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5. DATA RETENTION

 

5.1 Retention Periods:

  • a) Customer records: 7 years after final service provision

  • b) Financial records: 7 years (for tax and legal requirements)

  • c) Marketing consent records: Until consent is withdrawn

  • d) Website analytics: 26 months

  • e) CCTV footage: 30 days (where applicable)

5.2 We review retention periods regularly and delete information when no longer necessary.

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6. YOUR RIGHTS

 

6.1 Under data protection law, you have the right to:

  • a) Access - Request copies of your personal information

  • b) Rectification - Request correction of inaccurate information

  • c) Erasure - Request deletion of your information

  • d) Restriction - Request limitation on processing

  • e) Portability - Request transfer of your information

  • f) Object - Object to processing based on legitimate interests

  • g) Withdraw consent - For processing based on consent

6.2 Exercising Your Rights:

  • a) Contact us using the details in Section 12

  • b) We will respond within one month

  • c) We may request identification to verify your identity

  • d) Some rights may be limited where we have legal obligations

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7. COOKIES AND WEBSITE ANALYTICS

 

7.1 Cookie Usage: Our website uses cookies to:

  • a) Remember your preferences and settings

  • b) Analyse website traffic and usage patterns

  • c) Improve website functionality and user experience

  • d) Enable social media features

7.2 Cookie Management:

  • a) You can control cookie settings through your browser

  • b) Blocking cookies may affect website functionality

  • c) Our cookie policy provides detailed information about cookies we use

7.3 Analytics: We use Google Analytics to understand website usage. Data is anonymised and aggregated.

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8. SECURITY MEASURES

 

8.1 Technical Safeguards:

  • a) Encrypted data transmission (SSL/TLS)

  • b) Secure servers with access controls

  • c) Regular security updates and monitoring

  • d) Firewall protection and intrusion detection

8.2 Organisational Safeguards:

  • a) Staff training on data protection

  • b) Access controls and need-to-know principles

  • c) Regular security audits and assessments

  • d) Incident response procedures

8.3 Physical Security:

  • a) Secure office premises with access controls

  • b) Locked filing cabinets for paper records

  • c) Secure disposal of confidential waste

  • d) Mobile device security policies

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9. MARKETING COMMUNICATIONS

 

9.1 Consent-Based Marketing:

  • a) We only send marketing emails with your explicit consent

  • b) You can unsubscribe at any time using the link in emails

  • c) We may contact existing customers about similar services (soft opt-in)

  • d) You can opt out of all marketing at any time

9.2 Communication Preferences:

  • a) Update preferences through your online account

  • b) Contact us directly to change preferences

  • c) Different preferences can be set for different communication types

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10. THIRD-PARTY LINKS

 

10.1 Our website may contain links to third-party websites.

10.2 We are not responsible for the privacy practices of external sites.

10.3 We recommend reviewing privacy policies of any sites you visit.

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11. CHILDREN'S PRIVACY

 

11.1 Our services are not directed at children under 16.

11.2 We do not knowingly collect information from children under 16.

11.3 If we become aware of such collection, we will delete the information promptly.

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12. INTERNATIONAL TRANSFERS

 

12.1 Your information is primarily processed within the UK.

12.2 Where international transfer is necessary, we ensure:

  • a) Adequate protection through approved mechanisms

  • b) Compliance with UK data protection requirements

  • c) Appropriate contractual safeguards

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13. CHANGES TO THIS POLICY

 

13.1 We may update this Privacy Policy from time to time.

13.2 Notification of Changes:

  • a) Significant changes will be notified by email

  • b) Updated policies will be posted on our website

  • c) Continued use constitutes acceptance of changes

13.3 Previous versions are available on request.

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14. COMPLAINTS AND CONCERNS

 

14.1 Internal Complaints:

  • a) Contact our Data Protection Officer using details below

  • b) We will investigate and respond within 30 days

  • c) We take all privacy concerns seriously

14.2 Regulatory Complaints: You have the right to complain to the Information Commissioner's Office (ICO):

  • Website: www.ico.org.uk

  • Phone: 0303 123 1113

  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

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15. CONTACT INFORMATION

 

15.1 Data Controller: Badham Developments (trading as TrueServe Property Care) [Insert Registered Address] Company Number: [Insert Number]

15.2 Contact Details:

15.3 Data Protection Officer: [Insert Name and Contact Details if appointed]

 

Effective Date: 15/12/2024
Version: 1.0
Last Updated: 07/07/2025

 

This Privacy Policy should be read alongside our Terms and Conditions and Refund Policy.

 

Document Control:

  • Review Date: 01/12/2025

  • Next Update: 15/12/2025

  • Approval: J Badham - Group Director

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