FAQs | TrueServe

1. What services do you provide?

We offer a complete range of property care and maintenance services, including plumbing, electrical, heating, gas safety, general repairs, cleaning, compliance checks, and emergency callouts.

We also provide a tradesman hourly service, perfect if you have a list of smaller jobs that can be completed in one visit — saving you time and multiple callout charges.

2. Who do you work with?

We work with landlords, letting agents, block managers, facilities managers, and homeowners who want reliable, cost-effective, and hassle-free property maintenance.

3. How do I book a job?

You can request services online via our booking system, call us directly, or email our team. Once booked, you’ll receive confirmation and updates throughout the process.

4. Do you cover my area?

We currently cover Exeter and the surrounding South West region. Contact us with your postcode, and we’ll confirm coverage.

5. Are your tradespeople qualified and insured?

Yes. All our engineers and contractors are fully vetted, qualified, and insured, giving you peace of mind that the work will be carried out safely and professionally.

6. Do you offer emergency callouts?

Yes. We provide a rapid response for urgent issues such as leaks, power failures, or heating breakdowns.

7. How much does it cost?

We provide upfront, transparent pricing for most jobs. Where jobs can only be quoted, we will provide a detailed quotation before any work starts, so there are no hidden surprises.

For flexibility, we also offer:

Tradesman Hourly Service – ideal for multiple small repairs in one visit.
Monthly Landlord Subscriptions – fixed-price, hands-off packages that cover ongoing maintenance and compliance checks, ensuring your properties are always safe, legal, and well maintained.

8. Can you handle compliance and legal checks for landlords?

Absolutely. We provide gas safety certificates, electrical inspections (EICRs), fire safety checks, and other compliance services to ensure your property meets all legal obligations.

9. How can you help letting agents and block managers?

We save time and reduce hassle by acting as a single point of contact for all property maintenance. This reduces admin, speeds up response times, and ensures tenants are kept happy.

10. Do you manage recurring maintenance?

Yes. We offer scheduled maintenance plans to keep properties in top condition and reduce costly emergency repairs.

Our subscription plans for landlords provide total peace of mind, with all routine maintenance and compliance handled automatically.

11. How quickly can you attend a job?

For non-urgent jobs, we aim to attend within 24–48 hours. For emergencies, we prioritise immediate response.

12. What makes you different from other property service providers?

Our technology-driven system gives real-time updates, transparent pricing, and a trusted team of vetted professionals. With flexible services like hourly tradesmen visits and all-inclusive landlord subscriptions, we save our clients time, money, and hassle.

13. Do you offer discounts for portfolio landlords or multiple properties?

Yes, we provide tailored packages and discounted rates for clients with larger property portfolios.

14. How can I contact you?

You can reach us via phone, email, or through our website’s booking system. Visit our Contact Us page for full details.

15. How do I amend my booking?

You can easily amend your booking at any time through your client portal. Alternatively, you can contact us directly via email or by calling our office team. We’ll update your booking details and confirm the changes with you.

16. How do I cancel a booking and are there charges?

You can cancel your booking via the client portal, by email, or by calling our team.

Cancellations made more than 24 hours in advance are free of charge.
Cancellations made within 24 hours of the appointment may be subject to a cancellation fee to cover reserved engineer time.
Emergency callouts cancelled after dispatch will be charged in full.

We always aim to be fair and transparent, so please contact us as early as possible if you need to cancel or reschedule.

✅ Frequently Asked Questions (FAQ)

Coverage Area

We proudly serve Exeter and all surrounding areas — from Okehampton in the west, Torquay in the south, Axminster in the east, and Taunton in the north, plus everything in between.

✅ Common areas we cover include: